Orders process and ship Monday thru Friday and most items ship in 2-3 business days. Some orders do take longer depending on the item so please allow 2-3 additional days for processing. Orders placed on the weekend will be shipped on the following Monday or Tuesday. In the event that an item you ordered is out of stock, you will be notified by email and a refund for that item will be processed.
Before returning an item, you must first email or call for approval. Please be ready to provide us with the item name, order number, reason for return and the last 4 digits of the card used at the time of purchase. Items you are returning must be in new condition, unused and in their original packing.
You can return your item(s) within 14 business days of receiving your order. If returning by mail, please repack and mail to:
The Franciscan Monastery
ATTN: Holy Land Gift Shop
1400 Quincy Street N.E
Washington, D.C. 21007
If your return meets our policy and is approved, you will receive a refund to the card originally used for the purchase. Please be advised that shipping charges are not subject to refund.